System Administration

Start, Stop, or Clear Queues

When troubleshooting issues related to job processing, an Administrator can stop and start queues.

If a job is processing when the user clicks Stop, processing completes but no new jobs are started in the queue.

The queue can also be cleared, which removes records from the log that displays on the Recent Service Activity page. If a job is processing when the user clicks Clear Queue, an error results. It is recommended to stop the service prior to clearing a queue. Queues can be managed on the Queues (Monitor) page,

An Administrator can also set the time when the jobs in a queue start or end, which is useful when scheduling jobs that require extensive resources to complete. Run these jobs at off peak times to have minimal impact on performance. Any jobs still running after the end time has passed will complete, but no new jobs in the queue will start until the next start time.

View the completed jobs in a queue on the Recent Service Activity page.

To set the start or end time for a queue manually:

  1. Select Admin > Configuration > Service > Queues in the Navigation pane.

  2. Click Edit for a queue.

    View the field descriptions for the Queues page

  3. Click the START TIME field and use the time picker to set the time.
  4. Click the END TIME field and use the time picker to set the time.
  5. Click Save.